Legal
Privacy Policy
How INOUES collects, uses, and protects your information, your privacy rights, and our SMS text messaging practices. Effective November 2, 2026.
1. Introduction
This Privacy Policy describes how INOUES ("INOUES", "we", "us", or "our") collects, uses, discloses, and protects information about you when you visit our website, place an order, subscribe to our communications, or otherwise interact with us. We are based in Honolulu, Hawaii, USA and operate this website at https://inoues.com (the "Site"). This policy is effective as of November 2, 2026 and applies to all visitors, customers, and users of the Site. By accessing the Site or providing information to us, you acknowledge that you have read and understand this policy.
2. Information We Collect
We collect information you provide directly to us and information collected automatically when you use the Site. The categories of personal information we may collect include:
- Personal Identifiers — your name, email address, phone number, and shipping and billing address, collected when you create an account, place an order, sign up for emails or SMS, or contact us.
- Order & Purchase Data — the products you purchase, order history, order value, and transaction records associated with your account.
- Payment Information — payment card details and billing information, which are collected and processed by our PCI-compliant payment service provider. We do not store full payment card numbers or bank account details on our own servers.
- Communications Data — records of your consent to receive communications, SMS opt-in and opt-out history, and the content of messages you send to us (such as customer support requests).
- Device & Usage Data — your IP address, browser type and version, device type, operating system, referring and exit pages, pages viewed, and the dates and times of your visits, collected through cookies and similar technologies.
- Information From Others — information we may receive about you if you use a third-party account to sign in, or corrections to data we hold about you.
3. How We Use Your Information
We use the information we collect for the following business and commercial purposes:
- Processing, fulfilling, and delivering your orders, and providing you with order and shipping confirmations.
- Providing customer support and responding to your questions, comments, and requests.
- Sending transactional messages about your account and orders.
- Sending marketing and promotional communications by email or SMS, where you have provided your consent or where otherwise permitted by law.
- Operating, maintaining, improving, and personalizing the Site, and understanding how visitors use it through analytics.
- Detecting, preventing, and addressing fraud, security issues, and other harmful or prohibited activity.
- Complying with our legal, regulatory, and tax obligations, and enforcing our terms and policies.
4. SMS Text Messaging
With your consent, we may send you SMS text messages to the mobile number you provide. By providing your mobile number and checking the consent box, you agree to receive text messages from INOUES at that number.
- Message Types — we may send transactional messages such as order confirmations and shipping updates, and, with your consent, promotional and marketing messages about products, offers, and events.
- Message Frequency — the number of messages you receive varies based on your orders and your marketing preferences. Promotional messages are typically sent no more than four (4) times per month.
- Standard Rates — message and data rates may apply. You are responsible for any message or data charges imposed by your mobile carrier.
- Opt Out — you may unsubscribe from SMS marketing at any time by replying STOP to any message you receive from us. Opting out will not affect your ability to receive transactional messages about your orders.
- Help — reply HELP to any message for assistance, or contact us at support@inoues.com or 808-368-1859.
- Carrier Data — we may share information, including your mobile number and message content, with mobile carriers and messaging service providers as necessary to deliver messages and comply with carrier requirements, including A2P 10DLC registration and campaign verification.
7. Data Retention & Security
We retain personal information only as long as necessary to fulfill the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we delete it or de-identify it. We use reasonable administrative, technical, and physical safeguards designed to protect your information against unauthorized access, use, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Privacy Rights
If you are a resident of certain jurisdictions, including California, you may have the following rights with respect to your personal information:
- Know & Access — the right to know what personal information we have collected about you and to request a copy of it.
- Delete — the right to request deletion of your personal information, subject to certain exceptions.
- Correct — the right to request that we correct inaccurate personal information.
- Opt Out — the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising or other targeted advertising.
- Non-Discrimination — the right not to receive discriminatory treatment because you exercised a privacy right.
10. Children's Privacy
The Site is not directed to, and we do not knowingly collect personal information from, children under the age of 13 (or under 16 where required by applicable law). If you believe we have collected information from a child in violation of applicable law, please contact us and we will take steps to delete it.
11. International Data Transfers
Our customers are located around the world, including in Japan and other countries outside the United States. Your information may be processed in, or transferred to, countries other than your country of residence, including the United States, where data protection laws may differ. By using the Site and providing your information, you consent to such transfers and processing, subject to the protections described in this policy.
12. Third-Party Links & Services
The Site may contain links to third-party websites and services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party sites you visit. Our use of third-party service providers is described in the sections above.
13. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will revise the "effective date" at the top of this page and, where appropriate, provide notice on the Site or by other means. We encourage you to review this policy periodically. Your continued use of the Site after changes take effect constitutes your acceptance of the updated policy.
14. Contact Us
If you have questions about this Privacy Policy, want to exercise your privacy rights, or wish to withdraw your consent for SMS or email marketing, please contact us at support@inoues.com or 808-368-1859, or write to us at INOUES, Honolulu, Hawaii, USA.
© 2026 INOUES. This Privacy Policy is provided for general informational purposes and should be reviewed by qualified legal counsel to confirm it reflects INOUES's actual data practices and applicable legal requirements before being relied upon, including any requirements specific to A2P 10DLC and SMS messaging campaign registration.