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INOUES FAQ
Straight answers about our products, ingredients, ordering and support.
Products
What is INOUES?+
INOUES is a Honolulu-based cosmetic skincare company focused on topical formulas featuring modern cosmetic ingredients including GHK-Cu and SNAP-8, inspired by 'ohana and rooted in beauty.
Are your products topical cosmetics?+
Yes. INOUES products are topical cosmetic skincare products intended for external use only. They are not intended to diagnose, treat, cure, or prevent any disease.
Ingredients
What is GHK-Cu?+
GHK-Cu is a copper-binding peptide used as an ingredient in cosmetic skincare formulations.
What is SNAP-8?+
SNAP-8 is a cosmetic peptide ingredient used in modern topical skincare formulations. INOUES pairs it with GHK-Cu in select products.
Where can I see ingredient information?+
See product packaging for the complete ingredient list. Our Ingredient Philosophy page also offers an accessible introduction to the cosmetic ingredients we feature.
Orders
How do I choose between lotion, serum and cream?+
It comes down to texture preference. The lotion is lightweight for an easy everyday routine; the serum is a streamlined fluid; the cream is a richer, more substantial format.
How are orders processed?+
Orders are processed through our secure checkout. After placing an order you will receive an order confirmation. For specific processing details, see our Shipping & Returns page.
Shipping
Where do you ship?+
For details on shipping destinations, timelines and tracking, please see our Shipping & Returns page.
Where is INOUES located?+
INOUES is based in Honolulu, Hawaii.
Support
What happens if there is a problem with my order?+
If there is an issue with your order, please contact us right away at 808-368-1859 or support@inoues.com and our team will help resolve it.
Where can I find your shipping and return policies?+
Our full shipping and return policies are available on our Shipping & Returns page.
Still have a question? We're happy to help.
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